Front Office Manager – 5* Hotel Wicklow

Our Client is currently recruiting for the position of Front Office Manager in a busy 5* Hotel in Wicklow.

We are looking for a strong, experienced, motivated person who has a proven track record of front of house management.

The main purpose of the role will be to:

Ensure a smooth, prompt and effective service to all guests.
Ensures maximum compliance with the Company’s guest service standards
To maintain and enhance Rooms Division profitability
Directs and control the activities of the Front Desk
Act as the manager on duty in the hotel when senior managers are not available
Manage shifts at the Front Desk and oversee all scheduling for the front office division

The main duties will be to:

Handle any guest comments and ensure appropriate follow up takes place
Follow up on guest feedback received both through internal and external sources.
Ensure that guests receive a personalized and warm welcome, hassle free check-in and check-out experience and memorable stay including farewell at the hotel
Will be responsible for all financial duties including shift balancing, cash variances, float checks
Brief Hotel Manager on all arriving/departing VIP guests
Supervise, guide, train and manage the performance of Front Office Team
To Manage the teams performance and progress, including progressive discipline and conducting annual reviews.
Responsible for the overnight team in relation to enforcing standards, ensuring continuous training specifically with regards to Health & Safety and cover any shifts necessary.

Salary Guide: €40-45K

CPERM22

For more information on this position please send your details forward in confidence to David at David.barker@broadline.ie

Front Office Manager – 5* Hotel Wicklow Full Time

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