Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.
Responsible controlling budgets and finances, managing stock levels and ordering supplies.
Communicate with reception services to coordinate and plan the allocation of accommodation.
To communicate effectively at all levels, including attending management meeting.
To be fully aware of the hotel facilities, activities, targets and promotions, special activities within the hotel.
Manage cost lines of the Accommodation Department while maintaining the standards throughout.
Liaising with reception services to co-ordinate the allocation of accommodation.
Arranging laundry and linen supplies.
To deal with customer complaints in a professional and courteous manner in accordance with company procedures.
To help ensure that the hotels productivity standards are always maintained and if possible improved.
To plan, organise, control, and monitor the workload of all the accommodation assistants.
To inspect premises, guest room, linen stores, public areas, and other areas daily to ensure the company standards of housekeeping is maintained by all employees.
To maintain control of employee uniforms and see that they are always in top condition.
To deal with any guest complaints in a professional and positive manner and record such complaints.
To demonstrate a willingness and ability to adapt to changing conditions in the working environment.
Work closely with Maintenance to coordinate projects for the guest rooms.
Manage, motivate, and train employees within the department thereby ensuring a high standard of service/control in all areas
Hold monthly departmental meetings with your department
To assist in implementing company human resources policies including but not limited to recruitment and selection, grievance and discipline, performance appraisal, communication, and reward management.
Produce rosters ensuring effective staffing levels within budget and review , overtime, rotas, holiday requirements and absenteeism
To react to changes in business levels to ensure department costs and expenses are controlled
To implement company procedure in the event of fire or emergency
To implement and maintain hygiene standards as set out by the Company.
Candidate:
Excellent eye for detail.
Excellent communication and organisational skills.
Adhere to hygiene, health and safety and cleanliness standards.
Oversee twenty staff , hotel bedrooms, cottages and lodges.
Please send your CV in confidence to simon.clarke@broadline.ie
