Reservations Agent – 5* Hotel Dublin City Centre

Reservations Agent – 5* Hotel Dublin City Centre

My client is looking for a Reservations to join a successful management structure.  This property is known for its efficient and friendly team of staff.  This is a beautiful hotel looking to grow their team. The successful candidate will need the following requirements:

The Role Requirements:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail promptly and efficiently.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximise revenue.
• Input and access data in reservation system.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Protect company assets; protect the privacy and security of guests and co-workers.
• Answer telephones using appropriate etiquette.

The Candidate Requirements:

• Welcoming and warm at all times.
• Will anticipate the needs and services of guests.
• Speaks using clear and professional language.
• Maintains positive working relationships with others; supports the team to reach common goals.
• Good listening skills, responds appropriately to the concerns of other employees.
• Displays a flexible attitude towards tasks given and looks to help the team in any way they can.

Salary Guide: Neg.

CPERM22

For more information on this position please send your details forward in confidence to David at David.barker@broadline.ie